Southwest Medical Associates Reviews and Complaints

Most helpful review

New Reviewer

Jan 05, 2022 jack h Tun

Angry

1.0

I received a bill for work done 3 and a half months earlier. Turns out they didn't submit it to my insurance. They owned up to it immediately. The PROBLEM: It took almost three hours of MY time to get someone to talk to. I called exactly at 8 am and was told there will be a 19-28 minute wait time. Offered me an option for them to call me, but wouldn't accept my phone number as valid. The first day I called, I waited a hour and twenty minutes before giving up. The next day I did the exact same thing and someone finally answered after a hour and thirty-eight minutes.

User's recommendation: pray like *** you never have to call billing! I refuse to do anymore business with them and will change my insurance provider if they insist on teaming with these pathetic idiots who do not believe in customer service!

View full review

#3232592

Location

Henderson, Nevada

Preferred solution

More people to answer their phones and much shorter wait times. Or they can pay me for my lost time

New Reviewer

May 22, 2022 Judy R Jgv

APRN threatened to withhold asthma and ABT ear drops for chronic infection

Then theI went in for an annual and prescription refill on 5/20/2022 and saw Royal Bradley,APRN. I was asked by the nurse who checked me in if I wanted a neuro exam and a memory test at which point I told her I did not need a dementia test and a neuro exam. The APRN...

View full review

#3599657

Location

Mill Creek, Washington

Pros

Hmmmm

Cons

Everthing

Preferred solution

Let the company propose a solution

Apr 25, 2022 PissedConsumer3515055 of Las Vegas, NV

This is the worst costumers service.

3.0

You have to spend hours and days till you will be able to make an appointment. On other thing is that, I'm having a pain R. Leg. They have done MRI, CT scan they don't know where the pain is coming from. They never , ever touch my leg to make an investigation. PA's they stayed with me only 10 minutes in the office and that's it. I told him why are you in the hurry he said the rest pain is for the next appointment. They don't care to treat you,they wants you to go every week if is possible. Don't RECOMAND THIS OFFICE ! I HAVE TO LOOK FOR ONOTHER

View full review

#3515055

Location

Las Vegas, Nevada

New Reviewer

Nov 01, 2021 totsie b

Boone s-cks almost died with misinformation

1.4

gave me bad info sent me to hospital for wrong there was nothing wrong and i was over medicated and almost died for no reason

User's recommendation: stay away from this ------ unless you want to suffer.

View full review

#3026202

Location

Las Vegas, Nevada

Pros

Hmmmm

Cons

Dangerous
Poor patient service

New Reviewer

Oct 13, 2021 Maria A Yaa

Referral dept. Irresponsible. Bad cust ser.

2.8

A referral was issued for a neurologist since 9/282021, due to COVID. I have been trying get help but i keep getting the eun around. Finally, yesterday I talked to Kalali who connected me to her Sr.Supervisor who tried to help and had a referral rep ,Kelly called me this with a dr's phone number , i tjought this matter was resolved but when I called the drs office that particular dr is not taking pts until January...i tried calling back 2xs today but after waiting almost an hour i get disconnected and have to start all over. I am on hold again for the 3rd time. I work at another medical center and I dont believe that none of our departments can get away with such disregard and disrespect to their patients/cust. Horrendous organization -stay away but far aways!!!

User's recommendation: I dont reccomend this organization.

View full review

#2966975

Preferred solution

I just want them to find me a Neurologist that is truly seen patients with 30 days...,not just give a phone number to get rid of me...

New Reviewer

Oct 04, 2021 Barbara P Xri

Unacceptable long phone hold

3.4

On hold for 1-1/2 hours with referral dept. If it continues with my next call, my next course of action is to file a complaint with the BBB.

View full review

2 comments

Oct 04, 2021 PissedConsumer2072214 #2072214

Lol @ BBB.. You sound like an idiot.

Long wait means you're not the only one calling.

Get a job there answering calls.. Problem solved.

0 0

View more comments (1)

#2936132

Preferred solution

Less waiting time!

New Reviewer

Sep 15, 2021 Dave S Ybp

Lack of really caring.

Original review updated by user Sep 15, 2021

For several years I have been with Southwest Medical. Until recently I have always been treated as a person who needed their help and appreciated their help. Things have changed. Although I admire and appreciate the help of my Doctor, who I respect, either an overload...

View full review

#2873123

Pros

Caring professional doctor

New Reviewer

Sep 14, 2021 Roxanne C Fcl

Badly managed

2.1

I have a challenged brother and I am his primary care giver. He developed uncontrollable shakes and sweating. I took him to see his primary doctor Michele Conger at the southwest medical Durango and Tropicana location. Dr Conger is a smart, caring and knowledgeable...

View full review

#2869803

Pros

Good doctors
Labs on-site
Lots of locations

Cons

Dont return phone calls
Referral system needs to be restructured
Bad communication

Preferred solution

Let the company propose a solution

Aug 19, 2021 PissedConsumer2788867 of Las Vegas, NV

Complaint

My children's pediatrician is absolutely the best. But his licensed practical nurse Susana Fredlov on the other hand has the worst attitude. My daughter went to get a test done for school, being that she had to administer it on her lower arm my 8-year-old flinched and...

View full review

1 comment

Aug 19, 2021 PissedConsumer2049833 #2049833

Have a word with the practice manager.

0 0

#2788867

Companies Similar to Southwest Medical Associates

New Reviewer

Jul 07, 2021 Sandra S Twa

Complaint

Waiting 2 months for an Ultrasound. Still dont have one. I have called SWM numerous times and I have insurance.

View full review

#2665015

Cons

Neglect
Associates not being helpful no symphaty

Preferred solution

Full refund

Jul 01, 2021 PissedConsumer2648591 of Las Vegas, NV

Doctor/pa/rnp

1.0

went in to get help for multiple things including mental health issues. walked in saying still having these thoughts. answered yes. didnt even tal to me or anything and said i have to call 911. i walked out

User's recommendation: avoid.

View full review

#2648591

Cons

Associates not being helpful no symphaty
Do not try to help

Preferred solution

Apology

New Reviewer

Feb 10, 2021 kathlene b

First doctor's office who does not fax confidential forms directly to employers.

1.0

I had an awesome doctor tho. I had an easy appointment regarding about my FMLA forms. But didn't know it was the beginning of my nightmare. Of all the doctor's office I have been to, this is the only place where they don't fax your forms directly to employer. I picked up my forms and the HR wouldn't accept my forms because it needs to be fax to them directly from Southwest Medical center!! I had to drive back to the doctor's office to beg them to send my form so I can get it done already. They explained to me the reason why they no longer fax forms because sometime in the past their employee screwed up and send the forms to someone else! Maybe they should hire people who are more careful with their jobs to avoid errors like this. This kind of policy they have should be change, because employers won't take forms from their employees unless its faxed! Why? it's confidential forms and what if the other person changes it before handing it over to the HR? Did that ever come across their minds? Plus doesn't it make their work easier because the patient doesn't need to stop by there again if only they are willing to fax documents. I don't know, I just feel like they have to do something about this because it adds so much stress for the patients. Imagine being in the middle where both sides won't even help you out! The southwest not willing to fax forms and the HR wouldn't accept forms delivered by you. I honestly don't know what else to say, I'm very disappointed and stressed out because of this. Something needs to be done. Southwest needs to step up don't you think

User's recommendation: Don't even bother to go to any SW medical center if you don't wanna disappoint yourself.

View full review

#2415417

Pros

Easy appointment schedule
Lab department was superb

Cons

Neglect
Associates not being helpful no symphaty
Do not try to help

Preferred solution

Let the company propose a solution

New Reviewer

Oct 15, 2020 Rachel H Rra

Billing department is a nightmare!!

1.0

I HAVE to PAY before I can see a Doctor. After every procedure and every office visits since Optum Care joined SWMA I receive a bill in the mail for something I already paid! If I ignore it as I have already done my part by paying my premiums and paying before seeing any physicians I will receive a collection notice. So I have to use my valuable time calling in and asking the employees to do their job in billing which usually entails an hour of my day and time. I would like to see a reward program for discounts based on doing SWMA jobs!!!

User's recommendation: DONT USE SWMA!!! YOU HAVE TO DO ALL THE WORK!! AND THEY DON'T CARE!!

View full review

#2229117

Cons

Everthing
Do not try to help

Loss

$500

Preferred solution

Price reduction

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

Who may need the 4th vaccine? Is monkeypox dangerous? Prof. Karen Jubanyik comments on the mask-optional policy, COVID booster shot, and the monkeypox.

Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

New Reviewer

Sep 19, 2020 Nelli Yug

Civic Center Dr Receptionist Las Vegas Nv

2.2

Complaint, my husband went to pay his bill and the receptionist did not know how to process it.She stated that she was going to email billing about Medicare Insur.That billing was going to call him at home.Who hire stupid Receptionist. Husband doing to wait for next billing.9-19-2020

User's recommendation: Good luck paying in person at Civic Center Dr,Stupid Recep..

View full review

#2177814

Preferred solution

Apology

New Reviewer

Sep 16, 2020 WILLIAM L Xoo

Question on Covid guidelines

Dr's app't Sept. 15 th at Siena Heights. Was met at entrance with temp. chec, new mask, and barrage of questions. Went to 2 nd. floor to clinic, signing in with a barrage of similar questions I had just answered at front door. And here's the kicker, the waiting room chairs are separated by 24 " not the 72 " stated by the state for social distancing, I thought odd for all I went thru to get into clinic. Very odd.

View full review

#2173134

Service

Southwest Medical Associates Customer Care

Preferred solution

Let the company propose a solution

New Reviewer

Sep 10, 2020 Michelle K Urr

DISGUSTED

1.0

You go in for a YEARLY exam and YEARLY birth control RX and for some reason they want to not fulfill the year!!!! Made the patient take 30 unnecessary test for the RX and was charged roughly $900.00 for a years birth control RX when all said and done- and now they wont give her the last three months of the RX because they want to do some more blood work... SCAMMERS CHEATERS- MONEY HUNGRY- JUST OUT FOR THE GREEN.. DO NOT GO HER - AMY MURPHY is a SCAMMER... $900.00 for Birth Control exam !!! and they cheat you out of a full year.

User's recommendation: DO NOT GO HERE.

View full review

#2162944

Location

Spring Valley, Nevada

Service

Southwest Medical Associates Customer Care

Pros

All cons

Cons

Poor patient service

Loss

$60

Preferred solution

Deliver product or service ordered

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Location	2/5
Insurance Plans Acceptance	2/5
Website	2/5
Additional Fees	2/5
Price Affordability	2/5

Southwest Medical Associates Reviews

Southwest Medical Associates Overview

Rating Details

Contact Southwest Medical Associates Customer Service

Top Southwest Medical Associates Reviews

"Do not go to Dr Chris Caraang he has given me wrong presc 3 times the last made very ill for aweek this man is dangerous and worry for other patiens"

"Angry"